PRIORITY ACCESS:

How to link my Priority Access to my Profile ?

To avoid you to remember your priority access code each time you login the site you must attach your Priority Access code to your profile. To attach the code: After your login into the chat, the welcome page will invite you to type your Priority Access code. That way, the code will be attached to your profile and will be activated automatically each time you login the site with your profile. You don't need to type your priority access code apart anymore.

My Priority Access is Not Valid:

It means your Priority Access may have expired. You should have received an email when it expired but if you did not please check your account at CCBILL and thanks to Renew.

What does the Charge Show up as On the Credit Card Bill ?

To protect your privacy, any charges will discreetly appear as "CCBill" on your credit card statement.

I am Rebilled Monthly and I've got a new Credit Card:

CCBILL will send you an email saying that your card infos need to be updated. The email will contain a link to go to enter your new card informations. Of course you will keep the same Priority Access code.

How to Renew my Priority Access:

If your Priority Access is expired you need a new Priority Access code. Click Here to Subscribe
NOTE: You will get a new Priority Access code, please update it into your profile form.

If I Renew Do I keep my Current Profile ? :

SURE! You keep your current profile. You will get a new priority access code that you will attach to your profile.

Other Priority Access Support ?
Please Contact Profile: PriorityHELP


(In order to retrieve your access info. please type your First and Last Name in your message.)


PROFILE:

I Uploaded a Picture and got an Error:

It is probably because the picture file size you uploaded is too big ( > 500 kilo-bytes). For the web it is not necessary to post a big picture file. Please resize your photo (450 pixels maximum in height and/or width) and save them as JPG.
PC users you can download a freeware image utility to do that : www.irfanview.com

I Changed my main Profile Picture but I still see the Previous one:

It can be one of the following:
- Your new main picture doesn't show your face clearly, please upload a new photo following that rule.
- Your Browser kept your previous picture in its cache memory. Display your full profile and select "Actualise" or "Refresh" it's a choice menu of your browser. It will force your browser to actualise its cache and you should see your new picture

How to Change my Profile Password ?

You can change it in your Profile form.

Can I Create More Than One Profile ?

No, that is not allowed.


CHAT:

How to use the chat on my mobile phone ?

You need a phone with a recent web browser. Use this special URL : http://mobile.BEAR411.com

Message Sound Alert 'ON' and Message Bar can not display ?

On some computers, by setting message SOUND to ON you can loose the message bar. This problem is caused by your browser's sound plugin misconfiguration. If it happens, just reset message sound to OFF.

I've got the Same Chat Message over and over ?

It comes from your Internet Browser which displays the same content it has in its memory. The solution is to clean your browser file cache, close your browser and reopen it. It should solve the problem.

I Don't Want to Receive chat Messages from a Member, how to Ban someone?

Look at the bottom of the message you received, there is a link to ban the sender of that message. The banned member will not know you banned him.

By Mistake I Banned Someone, how to Unban ?

The members you banned are located in your contact list. Open the "Refused" folder by clicking the arrow, your banned members will be listed and you can delete a member you banned.